We believe online gaming should be enjoyable entertainment, not a burden. 91prona provides a range of tools and resources to ensure every player can game safely, responsibly, and within comfortable limits.
At 91prona, we understand that online gambling can offer tremendous fun and entertainment when done the right way. However, we are also aware that for some players, this activity can become a problem if left unchecked.
That is why we do not simply provide a safe and fair gaming platform — we also actively invest in a comprehensive responsible gaming programme. Every tool, policy, and measure we put in place is aimed at protecting players and ensuring that the gaming experience remains healthy entertainment.
Responsible gaming means knowing your own limits — time limits, spending limits, and emotional limits. It means playing for fun, not to solve financial problems or escape the pressures of daily life. 91prona is here to help you stay on the right track.
We encourage all players to read this page carefully, make use of the self-control tools we provide, and reach out to us without hesitation if you need assistance. Remember — asking for help is a sign of strength, not weakness.
Gambling should be entertainment only. If you feel stressed, anxious, or compelled to play, that may be a sign of a problem that needs to be addressed immediately.
All these self-control tools are accessible directly through your account settings — free, easy to use, and effective immediately.
Set daily, weekly, or monthly deposit limits to keep your gaming spending under control. Limits take effect immediately when reduced and require a 24-hour waiting period to increase.
Control how long you play each session. When the time limit is reached, the system will send a warning and automatically end your session if you do not respond within the set time.
Set the maximum amount you are willing to lose within a specific period. Once the loss limit is reached, the system will automatically block access to games for the duration you have specified.
Take a short break of anywhere from 24 hours to 6 weeks whenever you feel you need to step away. During the break period, you will not be able to log in or place any bets on the platform.
If you need a longer break, use the self-exclusion feature to block your account for 6 months, 1 year, or permanently. This is a serious step that cannot be reversed during the chosen period.
Opt out of receiving promotional emails, bonus offers, and gaming notifications. You can enable or disable this option at any time through your account notification settings.
All self-control tools are accessible through the Account Settings > Responsible Gaming on the 91prona platform. If you encounter any difficulties, our support team is available via live chat 24/7.
Recognising early warning signs is an important first step. Review the list below and be honest with yourself.
You frequently find yourself spending more than the limit you originally set before playing, or using money meant for other needs for gambling purposes.
You continue playing with the intention of recovering money already lost, even as losses keep mounting and the situation worsens.
You feel restless, anxious, irritable, or uneasy when you are unable to play. Gaming has become a necessity rather than a leisure activity of choice.
You hide your gambling activity from family, friends, or people close to you, or lie about the amount of money and time spent.
Gambling begins to affect your work performance, family relationships, social life, or financial responsibilities such as bill payments and loans.
You borrow money from family or friends, or use credit facilities to fund gambling activity, especially after exhausting your own funds.
If you recognise two or more of the signs above in yourself, we strongly encourage you to contact the 91prona support team or seek professional help. Remember — the sooner you act, the easier recovery becomes.
Answer the following questions honestly. If your answer is "Yes" to three or more questions, you may need to reassess your gaming habits.
Have you ever played longer than you originally planned?
Have you ever gambled using money set aside for bills or daily necessities?
Do you feel the need to increase your wagering amount to get the same level of satisfaction?
Have you ever tried to stop playing but were unable to?
Have people close to you ever expressed concern about your gambling habits?
Have you ever felt guilty, ashamed, or regretful after gambling?
This questionnaire is for personal reflection purposes only and is not a clinical assessment. If you are concerned about your results, please seek professional support or contact us via live chat.
If you or someone you know needs additional support, the following organisations provide free and professional assistance in Malaysia:
Using the self-control tools at 91prona is simple and only takes a few minutes. Follow the steps below:
Click the Login button at the top right corner and enter your credentials. Make sure you are on the official 91prona website before entering any personal information.
Click on your profile icon at the top of the screen, then select "Account Settings" from the dropdown menu that appears.
On the settings page, find and click the "Responsible Gaming" tab to view all available self-control tools.
Select the type of limit you wish to set — deposit, loss, session time, or self-exclusion — and enter a value that suits your needs.
Review your settings and click "Confirm". Reduced limits take effect immediately. You will receive a confirmation email for your personal records.
For us, a player who is well is a player who stays. That is why every feature on 91prona is designed with your safety and well-being in mind.
91prona operates under a valid international licence and is subject to regular independent audits. You can play with full confidence that this platform is legitimate and trustworthy.
All your personal data and financial transactions are protected with 256-bit SSL encryption. Your information is never sold or shared with third parties without your consent.
Our strict KYC process ensures that only players aged 18 and above can register and play on our platform. This protects children and teenagers from inappropriate access.
Our support team, trained in responsible gaming matters, is available to help you at any time via live chat. Every conversation is handled with empathy and professionalism.
All games at 91prona use a random number generator (RNG) verified by independent auditing bodies. The return-to-player (RTP) percentage is clearly displayed for every game.
Our smart system proactively monitors gaming patterns and will send warning notifications to players showing signs of risky gaming behaviour, before it becomes a serious problem.
Follow these simple guidelines to ensure your gaming experience remains enjoyable and in control.
Set a Budget Before You Play
Set a fixed amount you are comfortable allocating for entertainment and stick to that limit without exception. Treat it as an entertainment expense, not an investment.
Don't Play When Emotionally Unstable
Avoid playing when you are feeling stressed, angry, sad, or under the influence of alcohol. Unstable emotions can lead to irrational decisions.
Take Regular Breaks
Give yourself a break every 30–60 minutes while playing. Stand up, stretch, drink some water, and return feeling refreshed before continuing.
Balance With Other Activities
Make sure online gaming is just one of many leisure activities in your life. Set aside time for family, hobbies, sports, and other social activities.
Understand How Games Work
Learn the rules, odds, and RTP of each game before placing bets. A solid understanding helps you make smarter, more realistic decisions.
Don't Chase Losses
Losing is part of the game. When you reach your loss limit, stop completely. Chasing losses almost always leads to even greater losses.
Don't Borrow Money to Gamble
Only use surplus money that is not needed for daily expenses. Borrowing money to gamble is a serious warning sign that needs to be addressed immediately.
Keep Track of Your Spending
Track how much you spend on gambling each month. This helps you maintain a clear perspective and detect any changes in your spending patterns.
Use Self-Control Tools Proactively
Don't wait until there is a problem to use self-control tools. Set deposit and session time limits from the start as a best practice, not as an emergency measure.
Talk to Someone You Trust
Don't bottle things up alone. Talking to a trusted family member or friend about your gaming habits can offer fresh perspective and valuable emotional support.